Repairing Trust in a Negotiation

The video discusses methods to repair trust in negotiations. It covers verbal accounts, where parties discuss issues to reach a common understanding, apologizing for breaches, airing grievances by listening to concerns, and formulating remedies to address the loss of trust. These techniques aim to rebuild trust and assure the other party of future reliability.

What is the primary focus of the video on repairing trust in negotiations?

• How to avoid negotiations

• The importance of trust in business

• Techniques to rebuild lost trust

• How to lose trust in negotiations

What is the purpose of using verbal accounts in negotiations?

• To blame the other party

• To reach a common understanding

• To avoid discussing issues

• To end the negotiation

When apologizing in a negotiation, what is a key step?

• Blaming the other party

• Avoiding the topic

• Ignoring the breach of trust

• Acknowledging the breach and asking for forgiveness

What does airing grievances involve in the context of repairing trust?

• Ending the negotiation abruptly

• Blaming the other party for the loss of trust

• Listening to and understanding the other party's point of view

• Ignoring the other party's concerns

What is the goal of formulating a remedy in a negotiation?

• To end the negotiation without resolution

• To blame the other party

• To create a plan to address and rebuild trust

• To ignore the loss of trust