Ulster Bank Still Suffering Computer Glitches

The transcript discusses the significant impact of a computer failure at Ulster Bank, affecting many customers by causing financial issues such as double tax payments and missed direct debits. The bank's response includes an apology and extended branch hours, but criticism remains due to unmet deadlines for resolving the issue. The problem, originating from RBS Systems, has affected around 600,000 customers, and the bank aims to restore normal services by mid-July. The situation is a test for Ulster Bank, with potential customer loyalty at stake.

What issues did customers like Tim face due to the computer failure?

• Increased interest rates

• Double tax payments

• Loss of internet banking access

• Higher transaction fees

When did the Ulster Bank's problems begin?

• 20th of July

• 1st of July

• 19th of June

• 15th of June

What action did the chief executive take in response to the fiasco?

• Extended branch opening hours

• Resigned from his position

• Declined his annual bonus

• Increased customer service staff

How many customers were affected by the computer glitch?

• 600,000

• 500,000

• 1.8 million

• 1 million

What was the bank criticized for during the crisis?

• Reducing customer support

• Closing branches

• Not keeping to deadlines

• Increasing service charges