CLEAN : Nail salons reopen in London as lockdown continues to ease in England

The video discusses the challenges faced by a business during an unusual time, highlighting the unexpected lack of customers and the adjustments made to ensure safety and hygiene. Clients are happy to return and follow guidelines, while the business implements protective measures like screens and masks. Despite the challenges, the situation is also seen as exciting, with a focus on maintaining customer safety.

What was the unexpected situation faced by the business?

• Technical issues with online bookings

• A shortage of staff

• Empty streets and fewer customers

• An increase in customer footfall

How did the clients react upon returning to the business?

• They were unhappy with the new guidelines

• They were pleased and compliant with safety measures

• They demanded discounts due to the changes

• They refused to follow any guidelines

What safety measures were emphasized by the business?

• Offering free services

• Implementing protective gear and hygiene practices

• Increasing prices for services

• Reducing working hours

What was the only additional measure introduced by the business?

• Installing protective screens

• Offering online consultations

• Hiring more staff

• Reducing service options

What was the business's top priority according to the final section?

• Increasing marketing efforts

• Customer safety and hygiene

• Expanding the business

• Launching new products