Patients Confused By Out-Of-Hours GP Services

The video highlights the issue of patients visiting A&E due to a lack of awareness about alternative NHS services like NHS111 and out-of-hours GP services. It discusses the impact of this on hospital workloads and the need for better integration of services. Many patients are unaware of these options, leading to increased pressure on hospitals. NHS England acknowledges the need for improved service integration to address these challenges.

Why did Marian's mother choose to go to A&E instead of an out-of-hours GP?

• She was unaware of the out-of-hours GP services.

• A&E was closer to her home.

• The out-of-hours GP was closed.

• She had a prior appointment at A&E.

What percentage of adults in England are unaware of NHS111?

• 3/4

• 1/2

• 1/3

• 1/4

What is a significant issue with patient satisfaction across the country?

• It is consistently high.

• It varies significantly.

• It is uniformly low.

• It is not measured.

What is a common reason for patients choosing A&E over other services?

• Perceived barriers to accessing services via telephone.

• A&E is more affordable.

• Lack of transportation to other services.

• A&E offers faster service.

What does NHS England believe is necessary to address future challenges?

• Increased number of hospitals.

• Better integration of services.

• Longer operating hours for GPs.

• More funding for A&E departments.