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Why are apologies considered important in communication?

• They help in building trust.

• They are a sign of weakness.

• They make conversations longer.

• They are only necessary in formal settings.

In which scenario is an apology most likely needed?

• When you are happy.

• When you have done something wrong.

• When you are meeting someone for the first time.

• When you are giving a presentation.

How can apologies impact relationships?

• They have no effect on relationships.

• They make people dislike each other.

• They always lead to arguments.

• They can strengthen bonds.