CLEAN: Naked cyclist movement spreads to Chile

Why is it important to understand complaints in various contexts?

• To avoid any form of feedback

• To increase the number of complaints

• To improve communication and service

• To ignore them effectively

Which of the following is a type of complaint?

• Positive feedback

• Constructive criticism

• General praise

• Neutral observation

How can categorizing complaints be beneficial?

• It increases their frequency

• It helps in ignoring them

• It makes them more confusing

• It aids in addressing them systematically

What is a key strategy in handling complaints effectively?

• Delaying the response

• Responding with anger

• Listening actively

• Ignoring the complaint

What should be avoided when resolving complaints?

• Clear communication

• Empathy

• Procrastination

• Active listening