CLEAN : STOCKSHOTS: Rio de Janeiro seen from the sky

Why are apologies considered important in communication?

• They help to build trust and repair relationships.

• They are a form of manipulation.

• They are a way to avoid taking responsibility.

• They make the other person feel guilty.

In which situation is an apology most necessary?

• When you want to avoid a conversation.

• When you are trying to win an argument.

• When you want to make someone happy.

• When you have done something wrong.

What is a key element of an effective apology?

• Expressing genuine remorse.

• Ignoring the issue.

• Making excuses for your behavior.

• Blaming the other person.

Which of the following is NOT a component of a sincere apology?

• Making amends.

• Expressing regret.

• Offering a justification.

• Acknowledging the mistake.

How can an apology help in a professional setting?

• By avoiding responsibility.

• By demonstrating accountability.

• By showing weakness.

• By creating conflict.

What should be avoided when making an apology?

• Expressing empathy.

• Blaming others.

• Offering a sincere explanation.

• Taking responsibility.

What is the main takeaway about apologies from the video?

• They are only needed in personal relationships.

• They should always be avoided.

• They are crucial for maintaining healthy relationships.

• They are unnecessary in most situations.