Masters of Feedback: Rick Maurer - Feedback Toolkit

The video discusses Rig Mauer's Feedback Toolkit, a book offering practical tools for giving and receiving feedback. It highlights the book's structure, which includes sections on feedback preparation, presentation, and response. The book is valuable for both new and experienced managers, providing insights and tools like the Sara model for handling feedback. The book is praised for its practicality and is considered a worthwhile investment for career development.

What is Rick Maurer best known for?

• His work on Financial Analysis

• His work on Change Management

• His work on Software Development

• His work on Marketing Strategies

What are the two main sections of the 'Feedback Toolkit' book?

• Giving and Receiving Feedback

• Planning and Executing Projects

• Managing and Leading Teams

• Analyzing and Reporting Data

What is the first step in Maurer's feedback process?

• Acknowledge the conversation

• Plan for action

• Engage in a dialogue

• Prepare and present the feedback

How does the book benefit new supervisors and managers?

• It provides a comprehensive guide to financial management.

• It offers a fabulous introduction to giving and receiving feedback.

• It teaches advanced software development techniques.

• It focuses on marketing and sales strategies.

What should be considered when starting a feedback conversation?

• The marketing potential of the feedback

• The financial implications of the feedback

• The software requirements of the feedback

• The context and significance of the feedback

What does the SARA acronym stand for in Maurer's model?

• Satisfaction, Anxiety, Reflection, Action

• Surprise, Anger, Rationalization, Acceptance

• Satisfaction, Anger, Reflection, Acceptance

• Surprise, Anxiety, Rationalization, Action

What is the overall value of the 'Feedback Toolkit' book?

• It is a practical and valuable workplace resource.

• It is a comprehensive guide to financial management.

• It is a detailed manual for software development.

• It is a strategic guide for marketing and sales.