Zurich Insurance Delivers on Dividend Pledge

Zurich Insurance's CEO, Mario Greco, discusses the company's first dividend increase since 2011, attributing it to strong business performance and future growth prospects. The company is confident in its ability to maintain and potentially increase dividends. Despite challenges from natural disasters, Zurich has achieved significant cost reductions and is focused on restructuring and transforming its business to meet customer needs. The company is investing in technology and sustainability, including flood resilience and reducing its environmental impact.

What was the main reason behind Zurich Insurance's decision to increase dividends in 2017?

• A decline in profits

• A strong business performance in 2017

• Pressure from investors

• A new government regulation

What factor contributed to the combined ratio being above 100?

• Increased operational costs

• Higher taxes

• Impact of natural disasters in the United States

• Decline in customer base

What is the focus of Zurich's restructuring plan initiated in 2015?

• Expansion into new markets

• Reduction in product offerings

• Customer-centric transformation

• Job cuts and layoffs

How is Zurich Insurance enhancing its relationship with customers?

• By reducing the number of services offered

• By investing in technology and data analytics

• By increasing insurance premiums

• By focusing solely on traditional insurance products

What impact has Zurich's investment in technology had on customer satisfaction?

• Increased customer loyalty and satisfaction

• Negative feedback from customers

• Decreased customer retention

• No noticeable change

What is one of Zurich's key sustainability initiatives?

• Investing in coal industries

• Developing flood resilience programs

• Reducing customer service hours

• Expanding oil sands coverage

Which industry is Zurich phasing out coverage for due to environmental concerns?

• Technology startups

• Renewable energy

• New coal construction projects

• Automobile manufacturing