The Art of Protocol at the White House

Capricia Marshall discusses her book on protocol, highlighting its role in diplomacy and decision-making. She shares insights from her experiences, including meetings between Obama and Putin, emphasizing how protocol shapes outcomes. The discussion extends to applying these principles in business to create advantageous environments.

What is the main focus of Capricia Marshall's book on protocol?

• The life of Hillary Rodham Clinton

• The role of protocol in international relations

• The history of diplomacy

• The architecture of the White House

How does protocol function as a superpower in diplomacy?

• By focusing solely on language

• By eliminating cultural differences

• By creating a detailed roadmap for interactions

• By simplifying communication

What was a key factor in the success of the meeting between Obama and Putin in Mexico?

• The time of day

• The presence of media

• The size and configuration of the room

• The choice of refreshments

Why did the meeting in Ireland between Obama and Putin not go as well as the one in Mexico?

• The meeting was too short

• The room was too small

• There was no face-to-face seating arrangement

• The lighting was too dim

What is one way businesses can apply protocol principles to improve their environment?

• By hiring a culture officer

• By reducing employee benefits

• By limiting communication

• By focusing only on profit

How can understanding protocol benefit a CEO?

• By increasing their salary

• By eliminating the need for meetings

• By providing tools to create an advantageous environment

• By reducing their workload

What aspect of business culture is emphasized in the application of protocol?

• Cultural IQ and diversity

• Dress code

• Product pricing

• Office location