Bupa's Thiyagarajan on Secure Healthcare Technologies

The video discusses the role of a Global Healthcare Transformation Director at Bupa, focusing on the transformation projects aimed at making healthcare more personalized and preventive. It highlights the use of AI in mental health and physiotherapy, the impact of the pandemic on transformation, and the challenges faced by the healthcare industry. The video also covers the importance of balancing AI risks and rewards, internal business transformation, cultural mindset changes, and the role of government and regulation in achieving transformation goals.

What role did the pandemic play in Bupa's transformation strategy?

• It delayed the transformation process.

• It accelerated the transformation process.

• It had no impact on the transformation process.

• It reversed the transformation process.

What is Bupa's goal in terms of its relationship with customers?

• To remain solely a healthcare insurer.

• To eliminate all digital services.

• To become a healthcare partner.

• To focus only on hospital services.

How is Bupa using AI in its healthcare services?

• To automate all insurance claims.

• To provide personalized mental health therapy.

• To replace all human doctors.

• To eliminate the need for wearable devices.

What is one of the biggest challenges facing the healthcare industry according to the transcript?

• Decreasing demand for healthcare services.

• Overabundance of healthcare professionals.

• Aging population with chronic conditions.

• Lack of healthcare facilities.

How does Bupa ensure the security of patient data?

• By using outdated security protocols.

• By sharing data with third parties.

• By not collecting any patient data.

• By implementing strong governance and data barriers.

What is a key factor in building trust with patients?

• Providing faster service regardless of quality.

• Improving health outcomes and preventing illness.

• Reducing the number of healthcare options.

• Increasing the cost of healthcare services.

What is the main focus of Bupa's internal transformation?

• Improving customer journey and data transportability.

• Eliminating all digital services.

• Reducing the number of employees.

• Focusing solely on insurance claims.

What is a significant cultural challenge in healthcare transformation?

• Resistance to using technology.

• Over-reliance on AI.

• Lack of healthcare professionals.

• Excessive government intervention.

How can government and regulators support healthcare transformation?

• By reducing funding for healthcare initiatives.

• By imposing strict regulations without consultation.

• By co-creating solutions with healthcare organizations.

• By staying completely out of healthcare matters.

What is Bupa's vision for the future in terms of healthcare delivery?

• To become a traditional insurance company.

• To eliminate all AI applications.

• To integrate digital solutions and wearable technology.

• To focus only on physical consultations.