How to Understand the Stages of Conflict

The video tutorial discusses the stages of conflict, from its rise to its peak, and the process of de-escalation. It identifies four main sources of conflict: needs, entitlement, fear, and respect. The concept of the 'conflict boomerang' is introduced, illustrating how conflict escalates and peaks. The video also highlights physical and behavioral indicators of emerging conflict, such as posture and gestures. Finally, it outlines a structured approach to de-escalating conflict, emphasizing engagement, rapport building, and collaborative resolution.

What are the four main sources of conflict mentioned in the video?

• Power, money, fear, and respect

• Rights, power, money, and fear

• Needs, rights, fear, and respect

• Needs, power, money, and respect

At what stage does conflict reach its peak according to the video?

• Anger

• Violence

• Resistance

• Irritation

Which of the following is a physical indicator of rising conflict?

• Nodding in agreement

• Leaning away from someone

• Smiling frequently

• Crossing arms

What gesture might indicate someone is trying to avoid saying something they might regret?

• Eye rubbing

• Face touching

• Neck touching

• Hand wringing

What is the first step in de-escalating conflict?

• Making a positive choice to engage

• Exploring options for solutions

• Building rapport

• Finding common ground

Why is it important to show empathy during conflict resolution?

• It helps to intimidate the other party

• It shows you are indifferent

• It builds trust by showing understanding

• It allows you to dominate the conversation

What should be done after understanding the perspectives in a conflict?

• Ignore the other party

• Walk away from the situation

• Select an option and offer a resolution

• Continue arguing