How Has Black Friday Changed U.K. Shopping?

The video discusses the impact of Black Friday on Christmas shopping, highlighting the challenges faced by retailers, such as website traffic and delivery issues. It explores the evolution of shopping habits due to online shopping and the role of technology and social media in helping retailers adapt. The importance of supply chain management and customer service in maintaining customer loyalty is also emphasized.

What has driven UK retailers to adopt Black Friday?

• Pressure from American retailers

• Government regulations

• Increased local demand

• Seasonal weather changes

How has online shopping changed the timing of holiday shopping?

• It has led to more shopping happening at night.

• It has shifted shopping to earlier in the day.

• It has concentrated shopping into a single day.

• It has made shopping more spread out over the year.

What is a key characteristic of Cyber Monday shopping?

• It starts early in the morning.

• It is backloaded into the evening.

• It is spread evenly throughout the day.

• It focuses on in-store purchases.

What is crucial for retailers to handle increased online demand?

• Reducing product prices

• Developing a scalable online infrastructure

• Investing in physical stores

• Hiring more staff

How do leading retailers use technology to enhance their services?

• By increasing physical store locations

• By limiting online shopping hours

• By using image recognition for product recommendations

• By reducing the number of products

What is a major factor in maintaining customer loyalty?

• Offering the lowest prices

• Having the most extensive product range

• Providing in-store shopping experiences

• Ensuring timely delivery and good customer service

How can retailers manage customer expectations when deliveries are delayed?

• By increasing advertising

• By blaming the courier companies

• By offering refunds and alternative solutions

• By ignoring customer complaints