Confirming and Disconfirming Communication

The video tutorial discusses the concepts of confirming and disconfirming communication in small groups, based on BB and Masterson's book. It explains how disconfirming responses, such as interrupting or irrelevant responses, can create uncertainty and defensiveness, leading to ineffective group dynamics. Conversely, confirming responses, like direct acknowledgment and supportive feedback, foster trust and focus within the group. The tutorial emphasizes the importance of using confirming communication to enhance group effectiveness.

What is the primary effect of disconfirming communication in a group setting?

• It enhances group cohesion.

• It creates uncertainty and defensiveness.

• It fosters trust and security.

• It improves task focus.

Which of the following is an example of an impervious response?

• Responding with unrelated information.

• Interrupting someone mid-sentence.

• Ignoring someone's attempt to speak.

• Acknowledging someone's point and then changing the topic.

How does an interrupting response affect communication?

• It shows active listening.

• It demonstrates agreement.

• It devalues the speaker's contribution.

• It clarifies the speaker's point.

What characterizes a tangential response?

• Ignoring the speaker completely.

• Briefly acknowledging and then changing the topic.

• Responding with unrelated information.

• Providing a supportive comment.

Which response type involves nonverbal cues that contradict verbal messages?

• Impersonal response

• Incongruous response

• Irrelevant response

• Incoherent response

What is a key feature of a direct acknowledgement response?

• Providing unrelated feedback.

• Changing the topic abruptly.

• Responding directly to the speaker's point.

• Ignoring the speaker's message.

Why are confirming responses important in group communication?

• They create uncertainty and distrust.

• They focus on individual tasks.

• They foster supportive and secure relationships.

• They encourage defensive behavior.