CLEAR Service

The video tutorial outlines five key skills for effective problem-solving: clarifying the problem, listening attentively, empathizing with others, asking insightful questions, and resolving issues efficiently. It emphasizes the importance of clear communication, understanding emotions, and offering practical solutions to ensure satisfaction and appreciation from coworkers and customers.

What is the first step to take when someone asks for your help with a problem?

• Ignore their request

• Provide emotional support

• Clarify key information

• Offer immediate solutions

Why is it important to listen patiently to someone's concerns?

• To understand their emotions and show you care

• To find faults in their story

• To quickly dismiss their worries

• To show that you are not interested

How can you show empathy towards someone's situation?

• By ignoring their feelings

• By acknowledging their emotions and showing you care

• By changing the subject

• By offering unsolicited advice

What type of questions should you ask to reach a solution?

• Rhetorical questions

• Leading questions

• Closed questions

• Open questions

What should you do after proposing a solution to a problem?

• Offer no further assistance

• Assume the problem is solved

• Seek agreement on the plan

• Ignore the person's feedback