PMP Certification Training - Control Quality

The video tutorial covers the control quality process in project management, focusing on monitoring and recording quality activities to ensure project outputs meet customer expectations. It discusses the inputs, tools, techniques, and outputs of the process, emphasizing prevention over inspection. Key tools include data gathering and analysis techniques, inspection, testing, and various data representation methods. The tutorial also explains the importance of control charts and flow charts in maintaining process stability and outlines the outputs of the control quality process.

What is the primary benefit of the control quality process?

• Reducing project costs

• Ensuring deliverables meet stakeholder requirements

• Increasing project speed

• Improving team communication

Which document provides direction to the control quality process?

• Project Charter

• Risk Management Plan

• Stakeholder Register

• Quality Management Plan

Which of the following is a data gathering technique used in control quality?

• Control Chart

• Histogram

• Checklist

• Flowchart

What is the purpose of root cause analysis in quality control?

• To identify the source of defects

• To improve team morale

• To create a project schedule

• To allocate resources

What does a cause and effect diagram help identify?

• Project timelines

• Root causes of problems

• Team roles

• Budget constraints

Which diagram shows the relationship between two variables?

• Flowchart

• Control Chart

• Scatter Diagram

• Histogram

What is the main use of a flowchart in quality control?

• To assign team roles

• To depict process flows

• To measure project costs

• To track project timelines

What do control limits in a control chart represent?

• The number of team members

• The maximum project budget

• The expected variation in data

• The project deadline

What should be done if changes occur during the control quality process?

• Submit a change request

• Ignore the changes

• Reduce project scope

• Increase project budget

Which document is updated as a result of the control quality process?

• Communication Plan

• Stakeholder Register

• Quality Management Plan

• Project Charter