The Role of Technology in Boosting Productivity in the Workplace

The video discusses the significant impact of technology on business productivity and society. It highlights how automation and robotics have improved efficiency and reduced costs. Examples from various industries, such as coffee shops and accounting, illustrate these changes. The video also addresses the benefits and challenges of adopting technology, emphasizing the need for businesses to integrate it thoughtfully to maintain a balance between efficiency and customer interaction.

What is one of the main benefits of automation and robotics in business operations?

• Decreased product quality

• Consistent results and higher product standards

• Increased manual labor

• Higher error rates

How has technology changed the role of coffee baristas in coffee shops?

• They now make coffee by hand

• They have fewer customer orders

• They use calculators for orders

• They focus more on customer interaction

Which profession has benefited from using spreadsheets and software for managing accounts?

• Coffee baristas

• Doctors

• Engineers

• Accountants

What is a key advantage of using machines in production processes?

• Machines require constant breaks

• Machines are more expensive than human labor

• Machines can work continuously without errors

• Machines need frequent recalibration

What has been the trend in UK productivity over the last 50 years?

• A sharp decline

• A consistent decrease

• No significant change

• An average increase

Why is it important for businesses to carefully select technology?

• Technology never depreciates

• To ensure a significant return on investment

• All technology is equally beneficial

• Technology is always cheap

What do customers often prefer when interacting with businesses?

• Automated responses

• Face-to-face interaction with humans

• Robotic customer service

• No interaction at all