Essential Skills for Effective Facilitation

The video tutorial explains the role of a facilitator, emphasizing the distinction between content and process in discussions. It outlines techniques for managing group dynamics, such as gatekeeping and process feedback, and highlights the importance of having a game plan. The tutorial also covers starting a facilitation session, handling dominant group members, and facilitating problem-solving meetings using models like the gap model and brainstorming.

What is the primary role of a facilitator in a discussion?

• To be a subject matter expert

• To decide the content of the discussion

• To make the process easy for participants

• To lead the discussion

How can a facilitator handle a discussion dominated by a few individuals?

• By ignoring the dominant individuals

• By summarizing the discussion

• By ending the discussion

• By managing participation to include more views

What is a critical skill for a facilitator to have?

• Being able to lead the discussion

• Being a subject matter expert

• Having a game plan

• Being able to make decisions for the group

What is the purpose of having a game plan in facilitation?

• To focus on the content

• To move the discussion towards the desired goal

• To control the discussion

• To avoid asking questions

What should a facilitator do if the group is not on board with the process?

• Leave the session

• Encourage them to express their views and concerns

• Force them to participate

• Ignore their concerns

What is the role of a facilitator in managing group dynamics?

• To control the discussion

• To provide process feedback

• To ignore conflicts

• To offer solutions

What should a facilitator do to ensure everyone is on board at the start of a session?

• Focus on the content

• Outline the goal and time frame

• Start with a brainstorming session

• Ignore initial resistance

What is the purpose of using the 'Five Whys' technique?

• To generate solutions

• To explore the root cause of a problem

• To evaluate ideas

• To create an action plan

What is the first step in a problem-solving facilitation session?

• Exploring solutions

• Identifying the problem

• Discussing anecdotes

• Evaluating ideas

How can a facilitator help a group generate possible solutions?

• By evaluating ideas immediately

• By brainstorming without judgment

• By focusing on the negatives

• By deciding the best solution themselves