Facilitate a Problem-Solving Meeting

The video tutorial addresses the challenge of facilitating group problem-solving. It emphasizes the importance of first clarifying and agreeing on the problem before exploring its causes and generating solutions. Techniques such as the gap model for problem identification and the five whys for diagnosing causes are discussed. Brainstorming is recommended for generating solutions, with a focus on evaluating ideas without judgment. Finally, the video highlights the need for an action plan and regular reviews to ensure commitments are met.

What is the first step in helping a group solve a problem?

• Clarifying and agreeing on the problem

• Jumping to solutions

• Evaluating potential solutions

• Sharing personal anecdotes

Which model is recommended for identifying the problem?

• The pyramid model

• The gap model

• The SWOT model

• The fishbone model

What technique involves asking 'why' multiple times to find the root cause?

• The five whys technique

• The root cause analysis

• The fishbone diagram

• The Pareto analysis

What is a key rule during brainstorming sessions?

• Only the facilitator can suggest ideas

• Anyone can suggest anything without judgment

• Ideas should be evaluated immediately

• Only experts can suggest ideas

What should be included in the action plan after agreeing on a solution?

• A detailed budget plan

• A summary of all rejected ideas

• A review date to check progress

• A list of potential problems