How To Deal With Impolite People at Work

This video tutorial provides strategies for dealing with impolite people, including customers, colleagues, and bosses. It introduces vocabulary related to impoliteness and offers practical phrases and approaches to handle difficult situations while maintaining professionalism. The tutorial emphasizes the importance of understanding the reasons behind impoliteness and remaining calm.

Which word is synonymous with 'impolite'?

• Friendly

• Polite

• Calm

• Rude

What should you say if a customer uses offensive language?

• Ask them to tone down their language

• Ignore them

• End the call immediately

• Agree with them

How can humor be used when dealing with an impolite colleague?

• By ignoring their comments

• By saying they got out of bed on the wrong side

• By agreeing with their rudeness

• By making fun of them

What does it mean to 'keep something to yourself'?

• Write it down

• Say it out loud

• Not to share or say it out loud

• Share it with everyone

What is a tactful way to address a colleague who was rude to you earlier?

• Tell them they made you look like a fool

• Discuss the issue calmly and express your feelings

• Ignore the incident

• Confront them aggressively

What should you be cautious about when addressing an impolite boss?

• Ignoring the situation

• The timing and manner of your approach

• Discussing it with other colleagues first

• Being overly aggressive

What does 'clear the air' mean in a workplace context?

• To change the subject

• To create more tension

• To discuss a conflict openly to resolve it

• To ignore a problem