Revolutionary Technology: Record and Save Telephone Conversations with Ease

The video tutorial explains how queries and complaints are managed in call centers, often involving call recording. It introduces a technology developed by United Systems and Communications that allows domestic users to record phone conversations. This technology enables consumers and small businesses to digitally save calls on a PC and send them via email. The process involves connecting a TAP to the phone and computer, with software handling the recording in a compressed WAP file format. The tutorial also highlights that three versions of this technology are available for different user groups, including consumers, small businesses, and large corporations.

What is a common practice in call centers regarding customer interactions?

• Calls are never recorded.

• Calls are often recorded.

• Calls are always deleted immediately.

• Calls are only recorded with customer consent.

What new capability does the technology from United Systems and Communications provide?

• It offers unlimited cloud storage.

• It allows users to make video calls.

• It enables users to record phone calls digitally.

• It provides free internet access.

How are phone calls recorded using the new technology?

• By manually transcribing the call.

• By connecting the phone to a computer with a TAP.

• By using a smartphone app.

• By using a voice-activated recorder.

What happens to the recorded file after it is replayed?

• It is permanently deleted.

• It is saved as a new file.

• The temporary file is deleted, but the original remains.

• It is automatically shared on social media.

How many versions of the call recording technology are available?

• Four versions: for different types of phones.

• Three versions: for consumers, small businesses, and large corporations.

• Two versions: for personal and business use.

• One version for all users.