H&R Block CEO on Mobile Banking Platform

H&R Block CEO on Mobile Banking Platform

Assessment

Interactive Video

Business, Social Studies

University

Hard

Created by

Quizizz Content

FREE Resource

The video discusses the economic anxieties faced by consumers and small businesses, particularly during tax season. It highlights H&R Block's efforts to expand its services beyond tax filing through its Block Horizons strategy, focusing on small business services and financial products. The competitive landscape of financial services is examined, emphasizing the importance of brand trust and customer acquisition. H&R Block's lending products, including Emerald advance and refund advance, are also explored, along with future plans for the Spruce mobile banking platform.

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5 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are some of the financial concerns mentioned that consumers face during tax season?

Stock market fluctuations

Interest rates on loans

Child tax credits and rebate credits

Real estate investments

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the main goal of H&R Block's 'Block Horizons' strategy?

To focus solely on tax filing services

To reduce the number of physical locations

To expand into small business services and financial products

To increase tax refund amounts

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How does H&R Block plan to leverage its existing assets in the competitive financial market?

By reducing customer service hours

By increasing advertising spend

By focusing only on online services

By utilizing its brand trust and distribution network

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What new financial product is H&R Block developing to enhance customer experience?

A stock trading app

A full-service mobile banking platform

A real estate investment fund

A cryptocurrency exchange

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What types of lending does H&R Block currently offer?

Auto loans

Student loans

Emerald advance and refund advance

Mortgage loans