Fishbone Cause and Effect Analysis and Example - Simplest Explanation Ever

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Business
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11th Grade - University
•
Hard
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is another name for the fishbone diagram?
Pareto Chart
Ishikawa Diagram
Gantt Chart
Flowchart
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the first step in creating a fishbone diagram?
Draw the skeletal structure
Identify the categories of causes
Brainstorm solutions
Identify the specific problem
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In the example provided, what was identified as the specific problem?
Decrease in website traffic
Drop in phone sales
High employee turnover
Low customer satisfaction
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which category was NOT identified as a cause in the example?
Telephone prompts
People
Technology
Marketing
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the purpose of identifying sub-causes in a fishbone diagram?
To find solutions immediately
To eliminate unnecessary categories
To further explore the root causes
To add complexity to the diagram
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the recommended number of categories to limit to in a fishbone diagram?
Less than 5
Less than 15
Less than 10
Less than 20
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the next step after creating a fishbone diagram?
Drawing the diagram using software
Revising the categories
Conducting a survey
Action planning
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