Government sues Adobe for allegedly 'deceiving consumers' about canceling subscriptions

Government sues Adobe for allegedly 'deceiving consumers' about canceling subscriptions

Assessment

Interactive Video

Social Studies, Business

University

Hard

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The Justice Department accuses a software company of making it hard for customers to cancel subscriptions by hiding terms and fees in fine print and complicating the cancellation process. These practices allegedly violate federal law.

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5 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does the Justice Department claim about the software company's subscription cancellation process?

It is only available online.

It is free of any charges.

It is difficult and complicated.

It is straightforward and easy.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How does the company allegedly hide the terms of its annual paid monthly plan?

By using large, bold text.

By providing clear and concise information.

By placing them in fine print behind optional text boxes and hyperlinks.

By sending them via email.

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the potential consequence of canceling a subscription early according to the Justice Department?

There are no consequences.

A small processing fee is charged.

An early termination fee that could amount to hundreds of dollars.

The subscription is automatically renewed.

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does the Justice Department say about the cancellation process over the phone or via live chats?

It is quick and efficient.

It is as complicated as the online process.

It is free of any charges.

It is only available during business hours.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does the lawsuit allege about the company's practices?

They are outdated and inefficient.

They break federal law.

They are innovative and customer-friendly.

They comply with federal law.