Quality Assurance vs Quality Control

The video explores quality assurance as an alternative to quality control, highlighting its ability to identify production faults early, reduce waste, and improve worker motivation. It contrasts the limitations of quality control, which often leads to waste and inefficiency, with the benefits of quality assurance, which integrates quality checks throughout the production process. The video also discusses the role of the British Standards Institution in the UK and compares the two quality initiatives, emphasizing the importance of worker responsibility and motivation.

What is a major limitation of quality control in identifying production faults?

• It is too expensive to implement.

• It only checks the final product, not the production process.

• It requires too many workers.

• It is not recognized by international standards.

How does quality assurance differ from quality control in terms of production faults?

• It ignores production faults.

• It identifies faults only at the end of production.

• It identifies faults immediately during production.

• It relies on external audits to find faults.

Which theory is associated with improving worker motivation through quality assurance?

• Herzberg's Two-Factor Theory

• Maslow's Hierarchy of Needs

• Vroom's Expectancy Theory

• McGregor's Theory X and Theory Y

How does quality assurance impact worker responsibility?

• It reduces worker responsibility.

• It increases worker responsibility.

• It has no impact on worker responsibility.

• It transfers responsibility to management.

Which of the following is NOT a benefit of quality assurance?

• Reduced production costs

• Increased job dissatisfaction

• Enhanced product quality

• Improved worker motivation

What role does the British Standards Institution (BSI) play in quality assurance?

• It provides financial support for quality initiatives.

• It trains workers in quality control techniques.

• It sets international quality standards.

• It sets UK quality and performance standards.

What does the BSI trademark certification signify to customers?

• The product is the cheapest available.

• The product is imported.

• The product meets UK quality standards.

• The product is made from recycled materials.

What is a key advantage of quality assurance over quality control?

• It requires fewer resources.

• It integrates quality checks throughout the production process.

• It focuses solely on the final product.

• It eliminates the need for worker training.

What is a potential downside of quality assurance mentioned in the lecture?

• It is too costly to implement.

• It relies heavily on paper-based systems.

• It requires no staff involvement.

• It is not suitable for large businesses.

Why might a business choose quality assurance over quality control?

• To avoid setting quality standards

• To ensure quality throughout the production process

• To focus on the final product only

• To reduce the number of workers needed