EVP at National Bank of Canada on Tech and Operations

The video discusses the integration of automation and AI in the National Bank of Canada, focusing on simplifying processes to enhance customer value. It highlights the importance of balancing automation with customer needs and explores the use of AI for process mining. The discussion also covers cultural adaptation to technological changes, innovation strategies, and Canada's AI ecosystem and regulations.

What is the primary goal of incorporating automation at the National Bank of Canada?

• To improve customer service and efficiency

• To increase the bank's profits

• To reduce the number of employees

• To eliminate all manual tasks

What is a potential risk of over-automation according to the discussion?

• Improved employee productivity

• Lack of perceived value by customers

• Higher operational costs

• Increased customer satisfaction

How does process mining help in business operations?

• By reducing employee workload

• By increasing the number of processes

• By identifying key areas for improvement

• By automating all tasks

What is the impact of generative AI on business operations?

• It reduces the need for customer service

• It enhances efficiency and customer service

• It decreases the use of technology

• It complicates business processes

What is a major concern when dealing with data in financial services?

• Data volume

• Data accessibility

• Data privacy and security

• Data redundancy

How does the National Bank of Canada encourage innovation?

• By having a single innovation team

• By providing guidelines and monitoring usage

• By restricting access to new technologies

• By focusing solely on cost reduction

What is a key factor in successfully implementing new technology in a business?

• Reducing employee involvement

• Ignoring customer feedback

• Understanding both business and technology needs

• Focusing solely on technology

What is the role of large language models in modernizing legacy systems?

• Rewriting COBOL into modern languages

• Translating COBOL into new languages

• Eliminating the need for legacy systems

• Increasing the complexity of systems

What is the future challenge for educational institutions regarding AI?

• Reducing the number of AI courses

• Focusing only on traditional AI

• Eliminating AI from the curriculum

• Incorporating AI into their curricula

What is the significance of Canada's AI ecosystem?

• It is focused only on Toronto

• It is not recognized globally

• It is leading in AI regulations

• It is well-recognized globally