Carnall's Coping Style Model of Change

The video explains why employees resist organizational change and outlines the five stages they go through to accept it: denial, defense, discarding, adaptation, and internalization. It highlights reasons for resistance, such as closed-mindedness and fear of the unknown, and describes how employees eventually adapt and integrate changes into their work life.

What is one reason employees might initially resist change in an organization?

• They are eager to learn new skills.

• They have a fear of the unknown.

• They are too busy with current tasks.

• They are not aware of the change.

Which stage involves employees ignoring the change?

• Denial

• Defensiveness

• Adaptation

• Internalization

During which stage do employees start to discard old ways of doing things?

• Denial

• Defensiveness

• Discarding

• Internalization

What happens during the adaptation stage?

• Employees ignore the change.

• Employees fight against the change.

• Employees begin to interact with the change.

• Employees fully accept the change.

What is the final stage of coping with change?

• Defensiveness

• Adaptation

• Internalization

• Denial