1994 - Don't Drop Your Raspberries! Michelle's Grocery Store Adventures

Michelle shares a story about dropping raspberries at a grocery store and discusses whether to ask for a replacement. Lindsay offers her perspective on customer service and the importance of being polite. They explore common situations where items are dropped and provide steps to handle such situations effectively. The episode concludes with a role play and key takeaways on engaging with the world in English.

What dilemma did Michelle face after dropping the raspberries?

• Whether to blame her kids or the store

• Whether to switch grocery stores

• Whether to leave the store or clean up the mess

• Whether to buy more raspberries or ask for a replacement

What was Lindsay's initial reaction to Michelle's situation?

• She would have gone home without asking for a replacement

• She would have asked for a replacement immediately

• She would have complained to the manager

• She would have bought more raspberries

What did Michelle ultimately decide to do about the raspberries?

• She bought more raspberries

• She asked for a replacement and got it

• She went home without asking for a replacement

• She left the store and never returned

What is the key lesson Michelle learned from her experience?

• Never shop with kids

• Being polite and understanding can lead to positive outcomes

• Always be assertive and demand what you want

• Avoid buying raspberries

What does the phrase 'You break it, you buy it' imply?

• You should avoid buying fragile items

• Stores will replace broken items for free

• You can break items without consequences

• You must pay for items you break in a store

In what type of stores is 'You break it, you buy it' most commonly enforced?

• Small independent stores

• Fast food restaurants

• Large chain supermarkets

• Online stores

What did Michelle's nephew do that led to a negative experience at a diner?

• He spilled a drink

• He broke a plate

• He ran around the diner

• He refused to eat his meal

What is a key takeaway from the role play about handling customer service situations?

• Always escalate to a manager

• Always demand a refund

• Be polite and express understanding if the request cannot be fulfilled

• Avoid asking for help

What should you do if an employee cannot fulfill your request due to company policy?

• Demand to speak to the owner

• Leave the store angrily

• Understand and thank them for their time

• Argue until they give in

What is the benefit of engaging more deeply in the world in English, according to the podcast?

• It helps you get discounts

• It allows you to avoid mistakes

• It builds fluency and confidence

• It makes shopping faster