AEE Bonus: Confident Phone Calls in English, and a Free Live Webclass!

The video tutorial discusses effective communication strategies for phone calls in English, focusing on requesting clarification and asking for repetition. It emphasizes the importance of using specific phrases to ensure clear communication, especially in business contexts. The tutorial also highlights the differences between informal and formal language, advising on appropriate usage based on the context and relationship with the person on the other end of the call.

Why is it important to use specific phrases when requesting clarification on phone calls?

• To sound more intelligent

• To ensure clear communication and avoid misunderstandings

• To impress the person on the other end

• To make the conversation longer

What is a more effective way to ensure understanding than just saying 'what'?

• Asking them to speak louder

• Repeating the exact words they said

• Summarizing what you understood

• Ignoring the unclear part

Which phrase is suggested for asking someone to repeat themselves in a professional context?

• Sorry, I didn't catch that. Do you mind repeating?

• Can you say that again?

• What did you say?

• Could you speak slower?

In a professional context, why is it important to use complete sentences even with informal vocabulary?

• To maintain a relaxed yet professional tone

• To confuse the listener

• To sound more formal

• To make the conversation shorter

What is the benefit of using idiomatic expressions in professional phone conversations?

• They help in building a relaxed connection

• They make you sound more formal

• They are easier to understand

• They are more grammatically correct