Leadership in Times of Upheaval

The video discusses how traditional leadership models are inadequate during crises. It emphasizes the need for leaders to communicate transparently, act urgently despite incomplete information, hold values steady, and share power to foster innovation. Examples from Delta Airlines and New Zealand's COVID-19 response illustrate these principles.

What is a key characteristic of traditional leaders that is challenged during a crisis?

• Flexibility

• Empathy

• Creativity

• Unwavering confidence

Why is transparency important for leaders during uncertain times?

• It helps leaders avoid making decisions

• It creates psychological safety

• It allows leaders to hide their weaknesses

• It reduces the need for communication

What did Delta Airlines CEO Ed Bastian emphasize during the pandemic?

• Communicating only when answers are clear

• Communicating even without all the answers

• Waiting for complete information

• Reducing employee communication

What action did New Zealand Prime Minister Jacinda Ardern take early in the COVID-19 crisis?

• She waited for more information before acting

• She implemented a four-level alert system

• She focused solely on economic recovery

• She avoided communicating with the public

Why is it important for leaders to maintain core values during upheaval?

• Values can be easily changed

• Values complicate decision-making

• Values provide a guiding light

• Values are irrelevant in crises

What was Prime Minister Ardern's clear purpose during the COVID-19 crisis?

• Technological advancement

• Political stability

• Protecting human life

• Economic growth

What is a counterintuitive strategy for leadership during crises?

• Centralizing power

• Sharing power

• Focusing on short-term goals

• Avoiding decision-making

How can sharing power during a crisis benefit an organization?

• It limits employee involvement

• It provokes innovation and meaning

• It creates a sense of helplessness

• It reduces the need for innovation

What do people trust in a leader during times of upheaval?

• Their unwavering confidence

• Their compass and direction

• Their ability to control everything

• Their detailed plans

What is the worst feeling during a crisis according to the video?

• Being overwhelmed with information

• Having too many leaders

• Having too much to do

• Feeling like there's nothing you can do to help