Understanding Incivility and Civility

The video discusses the importance of civility in professional success, defining incivility as disrespect or rudeness. It shares personal experiences and research findings on how incivility affects performance and motivation. The contagious nature of incivility is highlighted, along with its severe consequences, especially in critical fields like medicine. The video emphasizes the benefits of civility, showing that respectful behavior leads to better leadership and success. Strategies for implementing civility in various environments are provided, encouraging small actions that make a big difference.

What is the key question that defines your professional success according to the video?

• Who do you want to be?

• What are your career goals?

• Where do you want to work?

• How much money do you want to earn?

Which of the following is NOT considered a form of incivility?

• Mocking someone

• Texting during meetings

• Listening attentively

• Telling offensive jokes

What was the estimated annual cost of incivility for Cisco?

• 15 million dollars

• 12 million dollars

• 10 million dollars

• 5 million dollars

How does incivility affect witnesses according to the research?

• It makes them more motivated

• It decreases their performance

• It improves their performance

• It has no effect on them

What is one reason people are skeptical about being civil?

• They think it reduces productivity

• They think it makes them appear weak

• They believe it increases stress

• They believe it makes them appear less leader-like

What is the most important quality people want from their leaders?

• Opportunities for learning

• Recognition

• Respect

• Appreciation

What simple action can help spread civility according to the video?

• Ignoring others

• Smiling and saying hello

• Criticizing openly

• Avoiding eye contact

What was one of the strategies used by Doug Conant to improve Campbell's Soup Company?

• Reducing employee salaries

• Implementing strict rules

• Increasing work hours

• Writing thank-you notes

What is the term used for giving negative feedback with respect?

• Positive reinforcement

• Constructive criticism

• Direct confrontation

• Radical candor

What combination of characteristics makes people see you as a leader?

• Strict and demanding

• Warm and competent

• Smart and aloof

• Friendly and lenient