Customer Feedback and Concerns

The video covers various business English dialogues, including asking for refunds, payment methods in international trade, handling client and workplace complaints, collecting customer feedback, and preparing for client meetings. It provides practical examples of customer service interactions and business negotiations, highlighting the importance of effective communication and problem-solving skills in professional settings.

What was the reason the customer wanted a refund for the phone?

• The phone was too expensive.

• The customer found a better model.

• The customer changed their mind.

• The phone was broken.

Which payment method was agreed upon for the international trade?

• PayPal

• Cash on delivery

• Letter of credit

• Bank transfer

What was the customer's complaint at the bank?

• The bank refused a loan application.

• The bank lost the customer's documents.

• The bank gave an incorrect amount of money.

• The bank charged extra fees.

What was rumored to have caused Thomas's food poisoning?

• Spoiled milk

• Undercooked meat

• Expired vegetables

• Bagels from a nearby shop

What feature did Mrs. Robinson appreciate about the blender?

• It was silent during operation.

• It had multiple speed settings.

• It came with a warranty.

• It was very affordable.

What issue did the customer report about the J200 blender?

• It was difficult to clean.

• It was too noisy.

• It didn't blend well.

• It had a leaky lid.

What solution was offered to the customer with the leaky blender?

• An exchange for a new one

• A full refund

• A repair service

• A discount on future purchases

What was the director's concern about the meeting preparation?

• The finance department was not ready.

• The meeting room was not clean.

• The documents were not printed.

• The air conditioners were not working.

Why was the Chinese-American family interested in the education center?

• They were interested in science workshops.

• Their daughter needed help with Chinese.

• They were looking for math classes.

• They wanted to learn English.

What was the director's expectation from Mr. Kevin's visit?

• To negotiate a lower price.

• To introduce a new product.

• To finalize the contract.

• To discuss renovation plans.