Hotel Reservation Process

A customer calls a hotel to reserve a room. The hotel staff greets the customer and inquires about their needs. The customer, Mr. Zhang, requests a single room for two days starting tonight. The staff confirms the reservation and thanks the customer.

What does the customer initially want from the hotel?

• To speak to the manager

• To book a room

• To cancel a reservation

• To inquire about amenities

How does the receptionist address the customer when asking for their name?

• By asking for their last name

• By asking for their nickname

• By asking for their full name

• By asking for their first name

What type of room does the customer decide to book?

• A family room

• A single room

• A suite

• A double room

When does the customer plan to check in?

• Next week

• Tomorrow morning

• This afternoon

• Tonight

How long does the customer intend to stay at the hotel?

• Three days

• Four days

• One day

• Two days