Spencer's Company Policies and Safety Protocols

The video provides an induction for trades at Spencer's, covering the induction process, company values, code of conduct, customer focus, partnership with Kainga Ora, quality assurance, and comprehensive health and safety guidelines. It emphasizes the importance of carrying an ID card, adhering to safety protocols, and maintaining professional conduct while interacting with customers.

What is required to complete Spencer's induction process?

• Watching a presentation and reading a manual

• Completing an online quiz

• Submitting a photo ID and trade registration

• Attending a workshop

Which of the following is NOT a Spencer's company value?

• Customer focus

• Innovation

• Teamwork

• Profit maximization

What should you do if you lose your ID card?

• Call the Spencer Safety Team or Trades Team

• Continue working without it

• Make a new one yourself

• Ignore it

What should you do if a tenant tries to engage in a personal conversation?

• Politely decline and report to Spencer's

• Engage in the conversation

• Ignore the tenant

• Invite them for a coffee

What is the purpose of taking photos of work?

• To decorate the office

• To share on social media

• To provide a record of work done

• To create a personal album

What is the primary role of Kainga Ora?

• Building luxury apartments

• Selling real estate

• Providing rental housing to those in need

• Managing commercial properties

What should you do if you encounter a hazard on site?

• Ignore it

• Report it to Spencer's and make necessary changes

• Continue working

• Leave the site immediately

What is the correct action if you suspect asbestos on a job site?

• Ignore it

• Continue working

• Contact Spencer's immediately

• Remove it yourself

What should you do if you find lead-based paint on a job?

• Contact Spencer's Health and Safety team

• Remove it without precautions

• Paint over it

• Ignore it

What is the protocol for working at heights?

• Use any ladder available

• Ensure fall protection is in place

• Work without any safety gear

• Ask a colleague to hold the ladder