Polite Requests in the Workplace

In this episode of English at Work, Anna navigates her first week at Tip-Top Trading. She learns the importance of using polite language when asking for help, especially with colleagues like Denise. Anna is tasked by Paul to print a file, but struggles with finding it and setting up the printer. With guidance, she learns to use phrases like 'could' and 'would' to make polite requests. The episode highlights the nuances of workplace communication and the potential for misunderstandings if politeness is not observed.

What words are suggested to use when asking for help politely?

• Should and must

• Would and could

• Can and will

• Shall and may

Who asks Anna to print a file for them?

• Sharon

• Paul

• Denise

• Tom

What is the name of the company mentioned in the document Anna needs to print?

• Fruitful Ventures

• Banana Suppliers Inc.

• Top-Notch Trading

• Convincing Bananas Limited

Why does Denise feel upset with Anna?

• Anna's request sounded rude.

• Anna took her seat.

• Anna ignored her completely.

• Anna was late with her task.

What phrase could Anna have used to sound more polite when asking Denise for the file?

• Please send me the file.

• Could you possibly send me the file?

• Send me the file now.

• I need the file immediately.

What issue does Anna face with the printer?

• It is printing too slowly.

• It is not set up.

• It is out of paper.

• It is jammed.

How does Anna ask Tom for help with the printer?

• I need you to set up the printer.

• Fix the printer now, please.

• Could you possibly help me with the printer?

• Please fix the printer.

What is the narrator's opinion about Anna's progress in using polite language?

• Anna still struggles with politeness.

• Anna has improved in using polite requests.

• Anna is not interested in learning.

• Anna is perfect in her communication.

What is the underlying tension between Anna and Denise?

• Denise feels overworked.

• Anna is Denise's supervisor.

• Denise is jealous of Anna.

• Anna and Denise are competing for a promotion.

What is the main theme of the video?

• Time management

• Technical skills

• Polite communication

• Office politics