Understanding the Coffeehouse Scenario

Joey is offered a job at a coffeehouse due to financial constraints. Initially hesitant, he accepts the job despite feeling awkward about serving friends. Rachel provides him with tips on customer service, emphasizing the importance of a smile and handling rude customers. Joey learns about turnover and serves Ross, offering a free muffin for the wait.

Why is Joey unable to pay for certain things?

• He lost his wallet.

• He is saving for a vacation.

• He is not working currently.

• He is investing in a new business.

What job does Joey consider taking?

• A manager

• A waiter

• A barista

• A chef

What is Joey's main concern about working at the coffeehouse?

• Serving his friends

• The uniform

• The long working hours

• The low pay

What advice does Rachel give Joey about handling rude customers?

• Ignore them

• Sneeze muffin

• Offer a discount

• Call the manager

What does Joey offer Ross to make up for the delay?

• A free coffee

• A free muffin

• A discount

• A free sandwich