Workplace Conflict Resolution Strategies

The video tutorial on HR Basics focuses on understanding and resolving workplace conflict. It defines workplace conflict as a divergence of interests and highlights its normalcy in business settings. The tutorial discusses the impact of conflict on morale, absenteeism, and productivity, and identifies causes such as poor communication, differing values, and scarce resources. It provides steps for conflict resolution and introduces the Thomas-Kilmann Conflict Model, which outlines five approaches: competing, collaborating, compromising, avoiding, and accommodating. The model emphasizes assertiveness and cooperativeness in conflict situations.

What is a common consequence of unresolved workplace conflict?

• Improved communication

• Increased absenteeism

• Higher morale

• Increased productivity

Which of the following is NOT a cause of workplace conflict?

• Abundant resources

• Personality clashes

• Differing values

• Poor communication

What is an important step in resolving workplace conflict?

• Avoiding face-to-face discussions

• Clearly articulating the causes

• Ignoring the issues

• Focusing on personal goals

What does the Thomas-Kilmann Conflict Mode Instrument (TKI) measure?

• A person's communication style

• A person's leadership skills

• A person's behavior in conflict situations

• A person's intelligence

Which dimension of the TKI model refers to the extent to which a person attempts to satisfy their own concerns?

• Assertiveness

• Cooperativeness

• Avoidance

• Compromise

Which conflict resolution approach involves working together to find a mutually beneficial solution?

• Collaborating

• Avoiding

• Accommodating

• Competing

In which conflict resolution approach does an individual take an unassertive and cooperative approach?

• Accommodating

• Avoiding

• Competing

• Collaborating

What is the main goal of the competing conflict resolution approach?

• To find a middle ground

• To win

• To please others

• To avoid conflict

Which conflict resolution approach is characterized by finding a quick middle ground solution?

• Competing

• Collaborating

• Compromising

• Avoiding

What is a key characteristic of the avoiding conflict resolution approach?

• Assertiveness

• Cooperativeness

• Ignoring the conflict

• Finding a creative solution