Guest Interaction and Accommodation Scenarios

The video begins with a musical introduction, welcoming viewers to the Ocean Club. A guest arrives and interacts with the staff, expressing impatience. The staff apologizes, explaining a delay due to security at the car park. The guest is then welcomed again and proceeds to check in, mentioning a spontaneous reservation. The staff offers an Ocean View Villa, which the guest finds perfect.

What is the setting of the initial interaction in the video?

• A mountain lodge

• A beach resort

• The Ocean Club

• A city hotel

What does the guest express during the interaction?

• Excitement

• Impatience

• Happiness

• Confusion

What reason does the staff give for the delay?

• A staff meeting

• Security at the car park

• A technical issue

• A busy restaurant

What type of accommodation is offered to the guest?

• A City View Apartment

• An Ocean View Villa

• A Mountain View Suite

• A Garden View Room

How does the guest describe their decision to check in?

• Reluctant

• Spontaneous

• Well-planned

• Hesitant