Communication Skills and Emotional Intelligence

Michelle Gilliam Morrissey introduces the concept of emotional intelligence, emphasizing the importance of self-awareness and effective communication for building successful relationships. The video explores the complexity of communication, highlighting the six events occurring in any exchange and the three main purposes: to connect, relate, or influence. It also discusses the potential outcomes of influence: commitment, compliance, or conflict. The course aims to help viewers master communication skills for personal and professional success, concluding with a quote from philosopher J.L. Austin on the active role of speech.

What is the primary focus of the theory of emotional intelligence?

• Developing technical skills

• Improving public speaking skills

• Understanding others' emotions

• Knowing ourselves for better interactions

Which of the following is NOT a characteristic of an emotionally intelligent communicator?

• Intentional communication

• Aggressiveness

• Self-awareness

• Mindfulness

How many events are happening in a communication exchange between two people?

• Two

• Eight

• Four

• Six

What is one of the key aspects of situational awareness in communication?

• Ignoring the listener

• Understanding what is happening

• Focusing solely on oneself

• Avoiding eye contact

Which of the following is NOT a purpose of communication?

• To relate

• To influence

• To entertain

• To connect

What are the possible outcomes of influence in communication?

• Understanding, misunderstanding, or confusion

• Acceptance, rejection, or indifference

• Agreement, disagreement, or neutrality

• Commitment, compliance, or conflict

What is the significance of knowing how we are being treated in communication?

• It helps us ignore others

• It allows us to respond appropriately

• It makes us more aggressive

• It is irrelevant to communication

Why is mastery of communication skills important?

• To win arguments

• For productive personal and professional relationships

• To avoid misunderstandings

• To impress others

According to J.L. Austin, what is the role of speech?

• To entertain

• To inform

• To do things

• To express emotions

What does the course aim to help you navigate?

• The history of language

• The art of persuasion

• The basics of grammar

• The nuances of each aspect of communication