Dispute Center Functionality Overview

The video introduces the new dispute center, highlighting its redesigned interface and tools. It covers how to manually add and update dispute items, use mass update features for reasons and instructions, and manage disputes at the section level. The video also explains handling positive items, interface updates, view options, and search functionality. Finally, it demonstrates building letters with selected items.

What is the primary focus of the new dispute center's design?

• To enhance security features

• To simplify the user interface

• To integrate with social media

• To add more colors

What is the purpose of the mass update feature?

• To delete all dispute items

• To update reasons and instructions for negative items

• To update all positive items

• To export the report to a PDF

When might you need to manually add a dispute item?

• When the report is in a different language

• When the report is missing an item

• When the report is too long

• When the report is automatically generated

How can you quickly select items to dispute?

• By clicking on each item individually

• By using the search bar

• By selecting the 'dispute all items' option

• By using the mass update feature

What happens when you choose the 'dispute all items' option?

• All items are deleted

• All items are selected for dispute

• All items are ignored

• All items are marked as positive

What can you do with positive items in the dispute center?

• Ignore them

• Dispute or build letters for them

• Automatically delete them

• Convert them to negative items

What additional information can be viewed by expanding an item?

• The item's color

• The item's price

• The reason and instruction, and additional details

• The item's popularity

What does the compact view offer?

• A view with only disputed items

• A simplified view with less detail

• A detailed view of each item

• A view with only positive items

How can you quickly find a specific item in the dispute center?

• By using the search bar

• By calling customer support

• By scrolling through the list

• By exporting the list to Excel

What is the benefit of the new letter-building model?

• It requires no user input

• It automatically sends letters

• It allows for faster selection of items

• It includes all items by default