Consumer Rights and Responsibilities

The video tutorial explains the rights and duties of consumers as per the Consumer Protection Act 1986. It details consumer rights such as safety, information, choice, being heard, redress, education, and environment. It also outlines consumer duties like protection against unsafe products, unfair trade practices, pollution, and the importance of consumer education.

What is the primary focus of the Consumer Protection Act of 1986?

• To regulate manufacturing standards

• To outline consumer rights and duties

• To promote international trade

• To control advertising practices

Which right ensures consumers are protected from harmful products?

• Right to Safety

• Right to Redress

• Right to Information

• Right to Choose

What does the right to information entail for consumers?

• Access to free samples

• Full disclosure about product quality and price

• Ability to return products anytime

• Free legal advice

How does the right to be heard benefit consumers?

• It allows them to receive discounts

• It provides free product replacements

• It enables them to express opinions on products

• It guarantees faster service

What can consumers do if they find a defect in a product?

• Exchange the product at any store

• Demand a refund from the manufacturer

• Seek redress through consumer disputes agencies

• Ignore the defect

Which right allows consumers to live in a pollution-free environment?

• Right to Information

• Right to Safety

• Right to Environment

• Right to Redress

What is a key duty of consumers regarding unsafe products?

• To ignore product labels

• To rely solely on advertisements

• To check products carefully before purchase

• To always buy the cheapest option

Why is obtaining a receipt important for consumers?

• It serves as evidence of purchase

• It guarantees product quality

• It provides a warranty

• It offers a discount on future purchases

What should consumers do to protect against pollution?

• Use more plastic products

• Ignore environmental issues

• Act against businesses causing pollution

• Only buy imported goods

How can consumers enhance their knowledge about products?

• By attending free workshops

• By acquiring basic knowledge about goods

• By relying on advertisements

• By only buying branded products