What was the name of the meal McDonald's named after Michael Jordan?

Customer Service and Teamwork at McDonald's

Interactive Video
•
Business, Professional Development, Life Skills
•
6th - 10th Grade
•
Hard

Liam Anderson
FREE Resource
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10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The Air Jordan Meal
The Jordan Slam
The McJordan Special
The Jordan Dunk
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the key message Michael Jordan conveys about customer service?
Ignore customer feedback
Always follow the script
Treat customers as guests in your home
Focus only on speed
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why did the manager decide to allow employees to ad-lib their greetings?
To avoid mistakes
To reduce training costs
To make interactions more natural
To save time
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should employees do when dealing with a difficult customer?
Offer a discount
Handle them with care
Ignore them
Argue with them
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the role of the grill team in customer service?
They handle complaints
They manage the cash register
They ensure quick service
They have no role
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is emphasized as crucial for delivering excellent customer service?
Individual effort
Teamwork
Strict adherence to rules
High sales targets
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the ultimate goal of McDonald's customer service according to the video?
To make guests feel special
To follow the manual
To reduce service time
To increase profits
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