Remote Work and Conflict Resolution in Healthcare

The video tutorial introduces virtual team meetings, discusses remote work trends due to COVID-19, and explores various virtual platforms for healthcare. It covers theoretical frameworks like Tuckman's and Brill's theories for team development and productivity. The tutorial also addresses conflict resolution in virtual teams, highlighting the PSDM model and effective communication strategies.

What was the percentage of Canadians working remotely in healthcare settings before the pandemic?

• 5.7%

• 11%

• 1.2%

• 2.9%

Which virtual platform is known for its telemedicine equipment shop?

• Mend

• Zoom

• Doxy

• TheraNest

What is the primary feature that makes Zoom popular among workplaces?

• Integration with EMRs

• Telemedicine equipment

• Screen sharing

• Cost-effectiveness

According to Tuckman's theory, what is the final stage of team development?

• Norming

• Adjourning

• Storming

• Performing

In Brill's theory, which stage involves defining group boundaries and tasks?

• Negotiation

• Orientation

• Accommodation

• Operation

What is a key document created during the negotiation phase to minimize conflict?

• Project Plan

• Conflict Resolution Guide

• Meeting Agenda

• Team Charter

What is a common barrier to conflict resolution in virtual teams?

• Excessive face-to-face interactions

• Time and workload issues

• Too many meetings

• Lack of technology

What does the PSDM model stand for in conflict resolution?

• Problem Solving and Decision Making

• Planning, Strategy, Development, Management

• People, Systems, Data, Methods

• Performance, Strategy, Development, Management

Which strategy involves stating 'when you', 'I feel', and 'because'?

• Tuckman's Strategy

• PSDM Strategy

• Baumann's Strategy

• Brill's Strategy

What is a microaggression?

• A form of virtual meeting

• A type of team-building exercise

• A brief, commonplace indignity

• A major conflict