Supply Chain Management Concepts

The video features Bu Ida and Bu Ani discussing a business issue related to stock management. Bu Ani faces a customer complaint due to a stock-out situation, highlighting the importance of supply chain management. The video explains supply chain management as a process from raw materials to finished goods reaching customers. It emphasizes the need for effective information flow and trust among suppliers, companies, and consumers. Bu Ida shares her cafe's supply chain process, from listing ingredients to ensuring quality and packaging. The video concludes with a motivational message to improve business management.

What was the main issue faced by Bu Ani's customer?

• Poor quality products

• Delayed delivery

• Incorrect billing

• Out of stock items

Why is it important to update stock regularly?

• To avoid customer disappointment

• To expand the business

• To increase prices

• To reduce employee workload

What does supply chain management involve?

• Marketing strategies

• Only the delivery process

• Customer service

• Managing raw materials to finished goods

What is a key benefit of effective supply chain management?

• Increased production delays

• Higher marketing costs

• Smoother production and marketing processes

• More complex supply chains

What is the first step in Bu Ida's cafe supply chain process?

• Packaging the products

• Delivering to customers

• Cooking the food

• Creating a list of raw materials

How does Bu Ida ensure the quality of her raw materials?

• By buying in bulk

• By storing them for long periods

• By using the cheapest supplier

• By checking quality and quantity upon arrival

What additional service does Bu Ida offer to her customers?

• Free drinks

• Discounts on bulk orders

• Home delivery

• Loyalty points

Why is it important to understand each process in the supply chain?

• To reduce product variety

• To hire more staff

• To make processes more effective

• To increase costs

What motivates Bu Ani to improve her business management?

• Desire for more free time

• Need for higher profits

• Encouragement from Bu Ida

• Customer complaints

What attitude does Bu Ida suggest is important for business success?

• Working with sincerity and enthusiasm

• Being competitive

• Avoiding risks

• Focusing only on profits