Understanding Hotel Communication Confusions

The video tutorial features a series of customer service calls at Top-Notch Travel. Various customers call in with different requests and issues, such as dissatisfaction with hotel services, requests for cheaper accommodations, and inquiries about hotel amenities. The receptionist takes messages for Cheryl, who is not present, and later summarizes the messages with some humorous misunderstandings.

What is the initial setting of the video?

• A travel agency

• A hotel lobby

• A shopping mall

• A restaurant

What was Mr. Rasheed's request?

• A cheaper hotel in Budapest

• A king-size bed

• A hotel with breakfast

• A hotel in Rio

What did Miss Novak inquire about?

• A bellman service

• A cheaper hotel

• A cat staying at the hotel

• A breakfast option

What misunderstanding occurred with Mrs. Beatty's message?

• She was satisfied with the bellman

• She wanted a king-size bed

• She wanted a cheaper cat

• She wanted breakfast included

What was the confusion regarding Mr. Rashid's message?

• He wanted a king-size bed

• He wanted a cat in his room

• He was satisfied with breakfast

• He wasn't satisfied with his breakfast

What did Ms. Novak think the bellman needed?

• A breakfast option

• A king-sized bed

• A cat

• A cheaper hotel