Conflict Resolution Strategies

The video discusses the challenges of dealing with conflict, highlighting common avoidance behaviors and the importance of addressing unmet needs. It provides a simple definition of conflict and outlines steps for resolution, emphasizing the need to express and negotiate unmet needs. The video also describes conflict management behaviors and suggests involving a neutral third party for mediation if necessary. Resources for further assistance are offered.

What is a common reaction people have when faced with conflict?

• They ignore it completely.

• They celebrate it.

• They often avoid it.

• They immediately resolve it.

What does the saying 'denial is not a river in Egypt' imply in the context of conflict?

• Denial is a geographical location.

• Denial is a common issue in conflict resolution.

• Denial is a type of conflict.

• Denial is a solution to conflict.

According to the video, when does conflict exist?

• When two people agree on everything.

• When one person's need is met by another.

• When one person's need is not met by another.

• When there is no communication.

What is the first step in resolving conflict?

• Getting angry.

• Expressing the unmet need.

• Ignoring the problem.

• Involving a third party immediately.

What is a consequence of skipping the initial steps in conflict resolution?

• Peaceful negotiation.

• Escalation to conflict management.

• Increased understanding.

• Immediate resolution.

Which behavior is NOT associated with poor conflict management?

• Sulking

• Backstabbing

• Aggression

• Open communication

What should you consider if a conflict becomes too difficult to handle?

• Ignoring it completely.

• Involving a neutral third party.

• Continuing to argue.

• Avoiding the person involved.

What is the role of a neutral third party in conflict resolution?

• To take sides in the conflict.

• To mediate and help resolve the dispute.

• To ignore the conflict.

• To escalate the conflict.

What is the potential cost of unresolved conflict?

• It has no impact.

• It is negligible.

• It can be very high.

• It is always beneficial.

What is offered to help with conflict resolution according to the video?

• A conflict escalation guide.

• A public debate.

• A confidential telephone consultation.

• A free vacation.