Document Submission and Communication with Lenders

This video tutorial guides employees on how to manage the document submission process for client funding applications. It covers the steps from onboarding clients to finalizing documents and submitting them to lenders. The tutorial explains how to use email and secure links for document submission, emphasizing the importance of accuracy and professionalism in communication. It also highlights the use of tools like ChatGPT to enhance email quality.

What is the first step after successfully onboarding a client and cleaning their credit?

• Reply to the lenders

• Review the client's financial history

• Submit the documents to the bank

• Finalize the loan

What is the purpose of the Orange Box in the document finalization process?

• To highlight important documents

• To consolidate all required documents from various banks

• To store all client information

• To track the client's credit score

Which documents are typically required by most credit unions?

• Employment verification and utility bills

• Driver's license and recent paycheck stubs

• Bank statements and credit reports

• Loan application forms and tax returns

What tool is suggested for improving the professionalism of email replies to banks?

• Microsoft Word

• ChatGPT

• Grammarly

• Google Docs

When replying to a bank's email, what should you ensure about the documents you attach?

• They are only what the bank requires

• They are in PDF format

• They are encrypted

• They are signed by the client

What should you do if a client's driver's license image is not clear?

• Request a clearer image from the client

• Submit it anyway

• Use a placeholder image

• Edit the image for clarity

What is the alternative method to email for submitting documents to some banks?

• Submitting through a mobile app

• Using a secure upload link

• Mailing the documents

• Faxing the documents

What should you double-check before submitting documents through a secure link?

• The file size

• The client's name on the documents

• The document format

• The upload speed

What is the final step after applying for all memberships with a client?

• Submit a feedback form

• Schedule a follow-up meeting

• Wait for the bank's response

• Notify the bank of document submission

What is the consequence of submitting incorrect documents to the wrong client?

• A warning from the bank

• A delay in the loan process

• A fine from the company

• Instant termination from the company