Handling Package Issues with Coli Privé

The video tutorial guides users on how to file a claim for a delayed or damaged package with Coli Privé. It explains the necessary information needed, such as the package number and postal code, and demonstrates the steps to submit a claim on the website. The tutorial also emphasizes verifying contact information for customer service communication and selecting the appropriate reason for the claim. Finally, it covers the confirmation of the claim submission and the follow-up process.

What information do you need to have before you can submit a complaint about a delayed or damaged package?

• The date of the delivery attempt

• The delivery driver's name

• Your package number and postal code

• Your email address and phone number

Where can you find your package number?

• On the delivery driver's uniform

• In the Coli Privé mobile app

• On the notice left by the delivery driver or in an email from Coli Privé

• On your postal receipt

What is the first step to take on the Coli Privé website to submit a complaint?

• Click on 'Contact Us'

• Verify your contact information

• Enter your package number and postal code

• Select the type of complaint

What should you do after entering your package number and postal code on the Coli Privé website?

• Click on 'Submit a Complaint'

• Call customer service

• Print the complaint form

• Wait for an email confirmation

Why is it important to verify your phone number and email address when submitting a complaint?

• To be contacted by customer service

• To update your delivery preferences

• To receive promotional offers

• To track your package in real-time

What does 'contestation de livraison' mean in the context of submitting a complaint?

• The delivery appointment was missed

• The package is marked as delivered but not received

• The package is damaged

• The package is delayed