What is the first step Sam must take to achieve his business goals?

Controlling in Management Principles

Interactive Video
•
Mathematics
•
6th - 10th Grade
•
Hard

Sophia Harris
FREE Resource
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Hire more employees
Establish standards to measure performance
Increase customer satisfaction
Reduce repair costs
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why does Sam want to make $100,000 more this year?
To replace older equipment
To hire more mechanics
To open a new branch
To expand the business
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is Sam's customer service related goal for this year?
Increase customer satisfaction from 84% to 90%
Reduce repair times by 10%
Increase the number of customers by 20%
Lower repair costs by 5%
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What system does Sam introduce to ensure mechanics meet their repair quotas?
A new scheduling system
A customer referral program
A bonus incentive program
A repair quota system
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How does Sam involve employees in the goal-setting process?
By giving them bonuses
By explaining the reasons for the goals
By offering them promotions
By reducing their workload
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What tool does Sam use to measure customer satisfaction?
Customer feedback forms
Customer satisfaction surveys
Online reviews
Customer interviews
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What criteria does Sam include in the employee appraisal system?
Customer feedback, repair times, and sales
Training hours, certifications, and customer referrals
Sales quota, dependability, reliability, motivation, and absenteeism
Employee satisfaction, teamwork, and punctuality
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