Credentials practice test 2

The practice of recommending additional products that complement a customer's purchase. These can be operational necessities, such as batteries, or items that may contribute to a better or more complete experience for the customer.

• Personal Selling

• Cross-selling

• Divesting

• Upselling

Definition: The logistics involved in the production and distribution of products.

• Supply chain

• Demand chain

• Value chain

• Marketing channel

A system that is used to assign specific storage locations to merchandise on shelves and racks in the stockroom and to determine the exact placement of products on the sales floor.

• Product database

• Client database system

• Inventory management system

• Collateral management system

Businesses with similar products and/or services that compete for the same customers. These can be classified as direct, indirect or replacement competitors.

• Consumers

• Customers

• Competitors

• Employees

Definition: The cost caused by either deliberate or unintentional human actions.

• Worker's compensation

• Preventable loss

• Price

• Multiple pricing

A part of the U.S. Department of Labor that gives federal—and state—level protection to employees against hazards in the workplace. It ensures that companies must provide a safe workplace with an environment free of physical danger.

• Workplace Diversity and Inclusion Agency (WDIA)

• Occupational Safety and Health Administration (OSHA)

• National Labor Relations Board (NLRB)

• Equal Employment Opportunity Commission (EEOC)

The strategies used by a retailer to make a product or service more appealing to customers and generate sales.

• Ordering

• Place

• Receiving

• Promotion

Definition: Any act or threat of physical violence, abuse harassment, intimidation or other hostile, disruptive behavior that occurs in the workplace.

• Account takeover

• Retail ecosystem

• Curbside pickup

• Workplace violence

An entity that buys large quantities of products directly from the manufacturer and then sells smaller amounts of the products to different retailers.

• Broker

• Advertiser

• Wholesaler

• Entrepreneur

Definition: In the context of marketing, place refers to both the location where a product is offered and the method used to deliver the product to the customer.

• Place

• Price

• Process

• Promotion